Privacy Policy
Karoum Computers is committed to protecting your privacy and personal data across the UAE.
Overview
Last updated: July 20, 2026
Karoum Computers & Requisites Trading CO. LLC operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated laptop shopping experience (the "Services"). Our website is powered by a secure WordPress and WooCommerce platform, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.
Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described in this Privacy Policy.
Personal Information We Collect or Process
When we use the term "personal information," we are referring to information that identifies or can reasonably be linked to you or another person. Personal information does not include information that is collected anonymously or that has been de-identified, so that it cannot identify or be reasonably linked to you. We may collect or process the following categories of personal information, depending on how you interact with the Services, where you live, and as permitted or required by applicable law:
Contact details including your name, address, billing address, shipping address, phone number, and email address.
Financial information including credit card, debit card, and financial account numbers, transaction details, form of payment, payment confirmation, and other online card payment details securely processed through our payment gateways.
Account information including your username, password, preferences, and user settings when you register an account on our website.
Transaction information including the laptops and items you view, put in your cart, add to your wishlist, or purchase, return, exchange, or cancel and your past transactions.
Communications with us including the information you include in communications with us, for example, when sending a customer support inquiry or live chat message.
Device information including information about your device, browser, or network connection, your IP address, and other unique identifiers.
Usage information including information regarding your interaction with the Services, including how and when you interact with or navigate our laptop store.
Personal Information Sources
We may collect personal information from the following sources:
Directly from you including when you create an account, visit or use the Services, communicate with us, or otherwise provide us with your personal information;
Automatically through the Services including from your device when you use our products or services or visit our websites, and through the use of cookies and similar tracking technologies;
From our service providers including payment processors and IT management partners who process your personal information on our behalf;
From our partners or other trusted third parties.
How We Use Your Personal Information
Depending on how you interact with us or which of the Services you use, we may use personal information for the following purposes:
Provide, Tailor, and Improve the Services: We use your personal information to provide you with the Services, including to process your online card payments, fulfill your laptop orders, remember your preferences, send account-related notifications, arrange for shipping to your address, facilitate returns and exchanges, and create a customized shopping experience for you.
Marketing and Advertising: We use your personal information for marketing and promotional purposes, such as to send promotional communications by email or text message, and to show you online advertisements for laptops or services based on your previous purchases or cart items.
Security and Fraud Prevention: We use your personal information to authenticate your account, provide a secure payment and shopping experience, detect and investigate fraudulent or malicious activity, and secure our website. You are responsible for keeping your account credentials safe.
Communicating with You: We use your personal information to provide customer support, respond to your inquiries, and maintain our business relationship with you.
Legal Reasons: We use your personal information to comply with applicable UAE laws, respond to valid legal processes, and enforce our terms and policies.
How We Disclose Personal Information
- In certain circumstances, we may disclose your personal information to third parties for legitimate business purposes:
- With vendors and other third parties who perform services on our behalf (e.g., secure payment gateways, courier and shipping companies, IT management, cloud storage, and customer support).
- With business and marketing partners to provide marketing services and advertise our products to you in accordance with their respective privacy notices.
- When you direct us or consent to our disclosure of certain information to third parties, such as sharing your delivery details with a shipping courier to deliver your laptop.
- With our affiliates or within our corporate group.
- In connection with a business transaction (such as a merger), to comply with legal obligations, or to protect the rights and safety of Karoum Computers and our users.
Third-Party Websites and Links
The Services may provide links to websites or other online platforms operated by third parties. If you follow links to sites not controlled by us, you should review their privacy and security policies. We do not guarantee and are not responsible for the privacy, security, or content of such third-party sites.
Children's Data
The Services are not intended to be used by children, and we do not knowingly collect personal information about children under the age of majority. If you are a parent or guardian and believe your child has provided us with personal information, please contact us to request its deletion.
Security and Retention of Your Information
No security measures are perfect, and we cannot guarantee absolute security. We recommend using secure channels when sharing information with us. We retain your personal information only as long as necessary to maintain your account, fulfill your orders, provide services, and comply with legal obligations.
Your Rights and Choices
Depending on where you live, you may have rights regarding your personal information, including:
Right to Access / Know: Request access to personal information we hold about you.
Right to Delete: Request deletion of personal information we maintain about you.
Right to Correct: Request correction of inaccurate personal information.
Managing Communication Preferences: You can opt out of promotional emails anytime using the unsubscribe link provided in our emails. Non-promotional emails (such as order updates or account alerts) will still be sent.
You can exercise these rights by logging into your account or by contacting us directly using the details below.
International Transfers
Your information may be transferred, stored, and processed outside the country you live in, utilizing secure and recognized data transfer standards to ensure your privacy is protected.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect operational, legal, or regulatory changes. The updated version will be posted on this website with a revised "Last updated" date.
Contact Us
Should you have any questions about our privacy practices, this Privacy Policy, or if you would like to exercise any of your rights, please contact us at:
Email: sales@karoumcomputers.com
Address: S22, Mazrouei Centre, Al Suq Al Kabeer, Al Fahidi, UAE
